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Cancellation policy

Here we explain how far in advance you can cancel your booking at Nova MSuites Catedrales, what happens if you cancel outside the deadline and how we process refunds. The specific conditions of your booking are always shown before you confirm it.

Scope of application

This policy applies to bookings for Nova MSuites Catedrales made directly through our booking engine (sagligasystems.guestybookings.com), operated by Sagliga Systems S.L. (ESB37541331).

If you booked through an external platform (Booking.com, Airbnb, Expedia, a travel agency or any other intermediary), the cancellation conditions you accepted on that platform apply and the cancellation must be handled with them.

The provider's full identifying details are set out in the Legal notice.

Conditions governing your booking

The applicable cancellation conditions are shown in the booking engine before you confirm the booking and are set out in the confirmation email. Those are the conditions that govern your specific booking, even if this page is updated later.

The total amount of the stay is charged when the booking is confirmed, through our payment provider. What changes from one policy to another is not when it is charged, but the conditions under which it is refunded.

Policy applicable to Nova MSuites Catedrales

  • The total amount of the stay is paid when the booking is confirmed.
  • Free cancellation: until 16:00 on the day that falls 7 days before your check-in date. If you cancel within that period, we refund 100% of the amount.
  • Cancellation after that moment, or a no-show: the total booking cost is not refunded.
  • The free-cancellation deadline is counted in the property's time zone.

How to cancel

You can cancel your booking in any of these three ways:

In all three cases, please give us the booking number, the name of the lead guest and the dates of the stay. That is all we need to process it.

The cancellation takes effect at the moment we receive your request, and that is the moment taken into account when applying the free-cancellation deadline (16:00 in the property's time zone). We will send you written confirmation; if you do not receive it within 48 hours, follow up through any of the other channels.

If you prefer to call us, we answer queries on the same number, but please ask us to put the cancellation in writing: that way the exact time is on record.

Date changes

Requests to change dates are subject to availability. If the change is possible, the rate in force for the new dates applies and the difference is charged or refunded. If there is no availability and you decide to cancel, the “Applicable policy” section applies.

A date change requested outside the free-cancellation period is handled as a late cancellation.

Refunds

Refunds are issued by the same means of payment used for the booking and in the name of the lead guest. They are processed within 7–10 business days from the moment we confirm the cancellation; the actual credit may take a few days longer depending on your bank.

We do not charge any handling fee for cancelling within the deadline. Where the cancellation gives rise to a refund, the total booking cost is returned, taxes and fees included.

No-show, late arrival and early departure

  • No-show. If you do not turn up on the check-in date and have not told us anything, the booking is treated as cancelled outside the deadline and the “Applicable policy” section applies.
  • Late arrival or early departure. Nights not used are not refunded. If you expect to arrive outside check-in hours, let us know so that we can arrange your reception.

Cancellation by the property

If for a reason attributable to us we were unable to provide the booked accommodation (a technical incident, unforeseen building work or an overbooking), we will offer you accommodation of the same or a higher category in the same area. If that is not possible or you do not accept it, we will refund 100% of the amount paid.

Our liability is limited to the amount of the booking, except where the law provides otherwise.

Exceptional circumstances

In the event of serious, unforeseeable events beyond the control of the parties that prevent the stay — for example, an official travel ban or the closure of the property by order of the authorities — we will look at each case and seek a reasonable solution: a change of dates or a voucher for the amount paid.

Outside those cases, personal reasons (changes of plan, work, health or transport reasons) are governed by the “Applicable policy” section. If that possibility concerns you, we recommend taking out cancellation insurance when you book.

Right of withdrawal

Accommodation services contracted for a specific date are excluded from the 14-day right of withdrawal, in accordance with article 103.l of Spanish Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Defence of Consumers and Users). That is why the cancellation of your booking is governed by this policy and not by a general right of withdrawal.

Complaints, governing law and updates

For any complaint relating to a cancellation you can write to us at reservas@lascatedrales.com; we will reply within a maximum of one month.

The establishment has official complaint forms available to consumers. This policy is governed by Spanish law; for consumer users, the Courts and Tribunals of their domicile have jurisdiction.

We may update this policy. Changes are published on this page and do not affect bookings already confirmed, which are governed by the conditions in force at the time of booking.